Een kleine tip voor de NMBS en companie.
Unfortunately for Gladwell, human behavior is much more complex than can be described by person-types. (see Duncan Watts’ Is the Tipping Point Toast?) When we try to reduce people to a type we fall prey to what is called The Fundamental Attribution Error. In social psychology, the fundamental attribution error describes the tendency to over-value dispositional or personality-based explanations for the observed behaviors of others while under-valuing situational explanations for those behaviors.